Tuesday, 29 May 2012

Neonbrite Online dentistry and Orthodontics Review

I am writing a review about NEONBRITE as I could not find any reviews before I decided to purchase from this website.

What I wanted to purchase- Clear retainer, top and bottom as a replacement for one I had grown out of.
Price- £177 dollars including postage worldwide which was around £113 UK Sterling.
To good to be true? Definitely!

I tried to review this website before I bought the product however the only reviews of the merchandise was on the website itself- obviously this was going to be chosen by the owner themselves, his name is 'Rob'. If the reviews on the website were genuine at all- which when you hear what happened in my circumstances, the reviews are probably fictitious. 

I seen on the website that it used paypal as a method of purchasing, because of this I decided to buy the product as I knew paypal offered security and protection to buyers.

That was on the 5 May 2012.

After no contact with the seller, (not without attempts,) on 29 May 2012 I have yet to receive any products.

The only information I received was the dispatch notice where 'Rob' gave me a tracking number for the USPS courier. The update from 17 May 2012 was that the item was in Los Angeles, there were no further updates. 

I decided to open a dispute within paypal, where I stated all the issues and wished to get this resolved.

I then received emails from 'Rob' which were extremely rude and unhelpful. He was extremely unprofessional and used inappropriate language. I got into direct contact with paypal and emailed them all the emails I had received along with a screen shot of the USPS courier website. After reviewing this information I finally got my money back!

Please, do not purchase from this website, I suppose the rule of thumb is- if it sounds too good to be true, it is! 

Go to your dentist or orthodontist and buy the product you need!

If anyone else has had any bad experiences from this website please comment below, the more information the better so that others can make an informed decision.

Just to provide an update, I have since received several emails from Rob concerning this website, trying to get me to remove the content. His emails have been consistent in trying to remove the comments on this post. This is a staggering two years since I first had contact with Rob. This is because this blog is doing it's job and warning people about his consumer actions. I have also received an email from Blogger telling me that fake profiles have been created on several occasions to try and comment on this blog, Blogger has removed these posts as they have been created by the same IP address... I wonder who that is?

People- buy smart, review your purchases and if in doubt always use a reliable tool like paypal to purchase. I'm sorry for anyone who has been fooled as it can cost a lot of money


  1. I just want to add to this review that I have now got a retainer from Ebay of all places! And ti is perfect, and by far cheaper than what Mr Rob from Neon Brite was offering. I paid £50 that includes delivery. If the impressions were not correct he would keep sending out putty to re-do free of charge. That is what is called customer satisfaction. The man I purchased from was based in Manchester.

    1. Hi
      I'm facing the problem of him not replying. I'm from Singapore, but he sent the package to China. I emailed him but he didn't reply me. What am I going to do? It's my hard earned money and I have to work and study at the same time.

    2. Hi Tracy,

      I am really sorry to hear about your woes, sorry for the delayed reply, I took a break from moderating my blog. I hope you have got the situation resolved now. I would always stress that when making purchases online, try to use paypal as much as possible to protect yourself.

      Best wishes

  2. Gosh, if only I have done more research before spending over $700 for a partial denture through Neon Brite, I feel like an idiot and $700 poorer! The public needs to be informed of this so that this jerk doesn't steal more people's money :/

    1. Hi Yuri,

      Sorry for the delay, the holiday season kept me busy.

      Can I ask how you made your purchase? If it was through paypal, you can raise a case against Neon Brite with no hassle, and try and get your money back!

      If it was through a direct payment, I would get in touch with your bank or building society and see if they can offer any help- particularly with credit cards as there is protections in place for fraudulent/mishandled goods.

      I hope you get your money back, sorry to hear you were also a victim of this company.

      Best wishes

  3. This person has done the same thing to me. He sent me a retainer that was no good which I had to send back. His descriptions on the website is misleading. He has taken my money, promised me a refund or a replacement and I never heard from him again. This man is a thief, a fraud. I wish I had information like this before I ever made the huge mistake of deciding to use this person. I have all the emails he sent to me, promising my money back, promising a replacement. He either ignores your emails or he outright lies.

    1. I completely agree with you Romanov, it is an absolute disgrace. It seems there is a lot of this type of thing happening with regards to Neonbrite. The situation you describe sounds exactly what I went through. Which is the only reason I created a blog. I have also seen your comment about going to ripoffreport, thank you for this suggestion, I will definitely do this as I think it is important that other people can be protected from this type of thing. Unfortunately it sounds like too many people have been scammed so hopefully our views and comments on this site and also ripoffreport might help others before buying and maybe eventually his site will be taken out.

      Best Wishes,

      Stefanie Jameson

  4. I suggest you go to ripoffreport.com and see that this person has other complaints made about him.


    This fraudster should be put of of business. I wonder how many other people he has scammed money out of?

  5. file a complaint with the FTC. I am in the same situation

  6. i am so glad i read these reviews! as i was reading up on neon brite i was exicted to finally get a retainer for cheap! can u please let me know where you found your retainer on ebay at??

    thanks so much ,

  7. Hi Ashley,

    I purchased my retainer with ebay user name smilesbetterteeth

    The purchase I made with this ebay user was great and I still use the retainers to this day, so I hope this works out for you and you get the same service I received, although I want to be careful and say that I am not endorsing just this particular seller, I'm sure there are many other sellers out there who have an equally impressive service.

    Good work for doing some research as well.


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  9. Thanks a million I can not tell you how much this helped!

  10. I read this review before purchasing a flexible partial denture through Neon Brite, and I have to say - you almost scared me away from my purchase. I'm sorry you had a bad experience. I've had a completely positive experience, from beginning to end.

    I emailed him before I ordered my piece to start communication and confirm he'd reply quickly. (I read your warning.) He did. In fact, I had several questions over a two month period (like I said, I was very cautious after reading your review), and he always responded. My experience went exactly as he stated and as the website stated it would go. I even got my piece back in less than expected time, because it didn't take a full 10 days in the lab.

    Again, I ordered a different product (flexible partial vs a retainer) and I'm in the US, but I've had a completely positive experience. Sorry to hear it didn't work out for you. I know that must have been disappointing. I know I really had my hopes up that this would work out for me, and I'm so thankful it has. I'd recommend him based on my experience.

  11. I was a little apprehensive of ordering because of the bad reviews. However I am so glad that I took a chance, and ordered. Each time that I called Rob, he promptly answered all questions or concerns. He also promptly resent me new putty as my initial mold was unusable . I recently received my hawley retainer with finger springs and I'm excited to see the end results. So far so good and the retainer fits comfortably. I will definitely recommend this company to family and friends

  12. I couldn't be HAPPIER with my partial I just recieved in the mail today! They look and feel so real!!! I can SMILE again!!! I can't thank you enough Rob!!! You were always quick to answer my emails and my calls to answer all my questions!!! I would definately recommend Neon Brite to anyone!!! Thanks again!!

  13. Rob is great. Communication and product is wonderful. Very pleased customer. I lost mine and Rob still had my mold. Saved me again,,